Join us for two jam-packed days of learning from the very best minds in the business. Network, mingle, learn and be inspired.

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Why Attend?

This year's conference is 2 days of intensive discovery that promises to give you an immersive learning experience. You'll meet experts from diverse fields who give you insights and practical examples that aid you and enable you to excel in your own daily work. You will be able to:


See Agenda

Virtual Conference

This isn’t your average webinar series, this virtual conference will mirror a real in-person conference.

Virtual Auditoriums - Live and Prerecorded Session

Experience both session tracks in their own unique auditoriums. Participate from the comfort of your home or office.

Virtual Exhibitor Hall

Want to be part of new feature development? Chat with live product experts in our demo/exhibitor zone.

Networking Lounge

Join one of our chatrooms to network with your colleagues as well as BCSLA employees.

Agenda

Monday, September 14, 2020

Explore the Exhibitor Hall: Visit the exhibitor booths, chat with industry experts via zoom video or online and access the downloadable contents available at the booth – open all day
BCSLA Conference Opening
BCSLA Board President, Adena Waffle
Keynote Speaker: Duncan Wardle
Sponsored by: Concert Properties/Tapestry

Summary: Leading A.I. expert Kai Fu Lee has suggested that upwards of 40% of current jobs could be replaced by Artificial Intelligence within the next 15 years. 40%! So, how we will compete in the next decade? What skills will we need to survive in a decade of total disruption and rise in A.I.? Simple. Businesses that will win will be those that leverage the most impactful human traits that A.I. won’t be able to replicate (at least not for the foreseeable future): Creativity, Intuition, Curiosity, & Imagination.
As Head of Innovation and Creativity at Disney for the last decade I learned that there is a huge gap in the market. CEO’s everywhere would look to us – The World’s Most Creative Company – for guidance on how to create a culture of innovation, and provide their organization with the tools needed to leverage their most important asset: their people.
But here’s the challenge: until now, no one has made innovation tangible. Many companies hire an Innovation consultancy or build an “Innovation Department,’ only to find that they have not truly driven cultural change and embedded innovation across the entire enterprise.
What if instead, there was a Design Thinking Innovation Toolkit? One that everyone could use that makes creativity tangible, innovation easy, and the process enjoyable? That’s exactly what I have built leaning on my years of experience at Disney, and exactly what I’ll share with you as part of Embed- ding a Culture of Innovation into Everyone’s DNA presentation.
Panel Discussion
General Session Speaker: Kyle Shea
Sponsored by: Westbridge Group Valuation Partner
“Stronger Than Before: Turning Crisis into Connection”
Summary: As industry leaders continue to navigate the aftershock of COVID-19, it has been made clear that the success of organizational teams rests on two pillars: resilience and connection. The teams that can manage stress, cope with uncertainty, and create communication that empowers are the teams that not just survive, but thrive, in the midst of crisis and onward. This presentation provides the tools teams can use to grow these ever-important skills of resilience and connection and how to implement these tools immediately.
General Session Speaker: Deborah Bakti
Sponsored by: Sienna Senior Living
“Take the lead with your Family Relationship Strategy “
Summary: As we continue to adapt to the reality of life during COVID-19, the impact on families during restricted visitation and ongoing policy and protocol changes – this is the time to create a Family Relationship Strategy.
In this presentation, Deborah shares ways to think about and approach re-onboarding your residents’ families as well as new clients into your home in an intentional and well designed way. This approach will build confidence and assurance that your home is the best place for their loved one.
Learning Objectives:
  • Why a Family Relationship Strategy is key
  • The importance of communication as part of this strategy
  • Understanding the impact of Information and Emotion gaps and how to close them
  • Adjust expectations to align with the COVID-19 reality and required changes
  • Knowing your families based on three profiles, and how to best connect and relate with them
Start–Up Companies
Sponsored by: Berwick Retirement Communities

Novalte – Michael Cullen
Welbi – Elizabeth Audette
General Session Speaker: Alana Hill
Sponsored by: Bria Communities

“Leading the Rainbow: Ensuring Success Through Diversity & Inclusion”
Summary: Diversity isn’t just about color, but about recognizing different ideas, talents, and perspectives. In this program, Alana relies on her years as a change leadership expert to explore how to appreciate, champion, and lead diversity & inclusion initiatives. Learn best-practices for getting management and individual contributor buy-in to Diversity & Inclusion programs. By understanding the benefits and value, leaders can greatly improve the impact that diversity & inclusion has on team performance. Appreciating Diversity….the Ms. Engineer Way®!
Learning Objectives:
  • Communicate the business case for Diversity & Inclusion in their organization
  • Maximize the impact that different ideas have on innovation and creativity
  • Champion and promote diversity for the benefit of their team, organization, and industry
  • Evaluate their organization’s Cultural Climate for alignment with their customers and vendors
Session#1: Moderated by: Graham Freeman/Mark Dobson
Sponsored by: Maxwell Management Group Ltd


Summary: This session will discuss the following topics:
  • People Operations
    • Operational Adjustments due to Covid-19
    • Employee morale
    • Retention

Session #2: Moderated by: Marie Lashley

Summary: This session will discuss the following topics:
  • Move – in
    • How sites have adapted to the current situation and innovative ideas to ensure 100% occupancy
    • Employee morale
    • Gimbal

Session#3: Moderated by: Sheri Brown and Kirsten Allenberg

Summary: This session will discuss the following topics:
  • Recreation
    • Innovative ideas for residents to remain occupied and healthy and to address issues such as depression; social isolation and anxiety
  • Dining Room Practices
    • Sharing ideas from sites
Think Research presented by Alka Modi
Summary: Review of the S.O.A. Platform
Social Networking: An opportunity to engage; network and virtually connect with your peers.

Tuesday, September 15, 2020

Explore the Exhibitor Hall: Visit the exhibitor booths, chat with industry experts via zoom video or online and access the downloadable contents available at the booth – open all day
Sponsored by: Optima Living
Welcome remark from the Vice President of the Board, Karim Kassam and presentation of the BCSLA L.E.A.P. Award and SoA Awards
General Session Speaker: Yvonne Heath
Sponsored by: PARC Retirement Living

"I DON'T KNOW WHAT TO DO! I DON'T KNOW WHAT TO SAY!"
Summary: Have you ever said these things or felt this way, when someone was in grief, crisis, facing life's challenges: Divorce, diagnosis, mental health issues, job loss, trauma, and the death of a loved one? It's all grief! Are you fearful you might do or say the wrong thing, so you avoid?
Explore the Exhibitor Hall: Visit the exhibitor booths, chat with industry experts via zoom video or online and access the downloadable contents available at the booth
Opening remarks on AGE-WELL, partnership with BCSLA and planned content
Sponsored by: Chartwell

Michael Chrostowski, Business Development & Industry Relations Manager, AGE-WELL
Dr. Alex Mihailidis, CEO & Scientific Director, AGE-WELL (tentative)

Panel discussion on supportive homes and communities and how technology/innovation can support them
The panel will discuss what a supportive community and living space and related challenges mean with a particular emphasis on independent and retirement living. With an eye to the future, the discussion will address what role technology can play in improving quality of life and extending life in desired settings. Panelists will discuss how senior living communities integrate technology now and how they evaluate and consider the integration of technology in a fast paced world. There will also be a sharing of the perspective of seniors with respect to how technology impacts their view of home and community as commentary on what the future may hold.

Moderator:

Michael Chrostowski, Business Development and Industry Relations Manager, AGE-WELL

Panelists:
Sara Agvami: Director, Best Buy Health / Martin Vander Velden, Best Buy Health; BCSLA (Preferably an older adult if any members have innovation committees;TBD (IBI Group, Deloitte, other AGE-WELL partner or network member)
Rich McAloney: Director of Center for Technology Adoption for Aging in the North, AGE-WELL
BCSLA- Adena Waffle

Bio break with potential for a relevant video such as an activity led by a robot (TBC) (~5 minutes)

Facilitated workshop with attendees: co-creating innovation in living spaces for seniors
Part of the "AGE-WELL way" is co-creation. Much of the research and innovation we fund facilitates a prominent voice for the senior and caregiver, the startups we work with receive feedback from older adult insight panels and many of our partners look to us to get input from the community on a variety of initiatives and technologies.
This workshop will facilitate a co-creation activity with attendees that allows each of you to provide input on how technologies could help improve life for residents and staff as well as your overall community (e.g. what is a possible implementation plan for a technology assigned to your group). This creative activity will get you thinking about what it means to work with innovators, stakeholders and end-users, as well as what it can mean to co-create and implement innovation in living spaces for seniors.
Ideas and examples will be shared after the session and a guidance document synthesizing your input and creativity will be produced by AGE-WELL afterwards to be shared with you and used to help guide innovators and industry in the future.

Breakdown:
10 minutes - intro to co-creation and instructions for activity
25 minutes - co-creation activity
10 minutes - lessons learned and quick shares

Bio break - AGE-WELL can provide innovation overview video (~5 minutes)

Pre-recorded pitches
Michael Chrostowski can queue up pitches live and connect to prior content

Winner announcement and closing remarks for AGE-WELL
Michael Chrostowski

Workshop facilitators:
Pooja Viswanathan, CEO, Braze Mobility
Lee St. James, CEO, Social Robots
Stew Hardie, CEO, Tenera Care
Greg Heard, VP of Technology, Tenera Care
Bella Zhang, Masters Student, University of Toronto, Centivizer
You Zhi Hu, Masters Student, University of Toronto, Centivizer
John Wu, Altum View
John Robertson, CEO, HomeEXCEPT
Brice Walsh, Head of Product, HomeEXCEPT
Rich McAloney, Director, CTAAN
Closing remark from BCSLA Board Treasurer, Graham Freeman

Keynote Speaker

Duncan Wardle


Embedding Innovation into Everyone’s DNA

Sponsored by:  Concert Properties and Tapestry

Drawing on his experience as Head of Innovation & Creativity at the world’s most creative organization, the Walt Disney Company, Duncan now serves as an independent innovation and design thinking consultant, helping companies embed a culture of innovation and creativity across their organization.

Inspirational Keynote Speaking: As a Keynote Speaker, Duncan has shared his strategies with companies such as McKinsey & Company, Disney, Apple, Forbes, NBA, Coca Cola, and more. “While Duncan spoke to a large and packed room, people were inspired and hung on his every word. Many claimed it was one of the best presentations they’d ever experienced. If you’re looking for an amazing speaker who can motivate others to innovate then look no further than Duncan.” Michael Stelzner, Founder, Social Media Marketing World.New Paragraph

General Session Speakers

Deborah Bakti
Take the lead with your Family Relationship Strategy 

Sponsored by:  Sienna Senior Living

 Deborah is Seniors Care consultant, coach, speaker and trainer who helps you build positive and healthy connections with your residents families in your seniors’ residence. Sher shares how both your staff and families experience anxiety related to moving into a senior residence. With an intentional approach, it’s possible to redesign the move in process into an experience that creates a healthy connection with your new families right from the start. This important relationship contributes to a positive work and home environment for your staff and your residents.

Kyle Shea
Stronger Than Before: Turning Crisis into Connection

Sponsored by:  Westbridge Group Valuation Partner

As a growth coach and leadership trainer, Kyle integrates his background of clinical and positive psychology into his work to help teams thrive. He places particular emphasis on the existing strengths of teams to bring about their transformation. It’s his belief that people are not broken nor in need of fixing, but instead already possess the resources and capacities needed to create high-impact living. Kyle Shea Coaching operates at both the individual and group level, empowering teams with the resources and capacities needed to fortify their organizations with connection, resilience, and innovation.

Yvonne Heath
I DON'T KNOW WHAT TO DO! I DON'T KNOW WHAT TO SAY!

Sponsored by:  PARC Retirement Living

Considered by Ambassador Magazine as Canada’s Rising Star Yvonne shares how we can teach people to Just Show Up for themselves and others so they are empowered and resilient when grief and life’s challenges arrive. Grief being, what ever makes your heart ache, Divorce, Diagnosis, Job loss, end of life and now global pandemic. Using heart and humour she shares her message across Canada helping people of all ages learn to take care of themselves and others. She is an award winning author of the book Love Your Life to Death and a celebreated TEDx Speaker. Yvonne Heath is married to her best friend Geordie, has three amazing children and is loving life in beautiful Muskoka.

She has been a registered nurse since 1988 working in ten different hospitals in the US and Canada in many areas including emergency, intensive care, chemotherapy and hospice. Yvonne became disheartened by our society’s reluctance to talk about, plan and prepare for grief and how it causes excessive suffering in life and at the end of life. She suffered too, not knowing how to do it differently. In 2015, she took a leap of faith, left her nursing career and blazed a new trail. She shares her message with heart and humour as an Inspirational Speaker, with her book Love Your Life to Death, as a television and radio host and through social media.

Alana Hill
Leading the Rainbow: Ensuring Success Through Diversity & Inclusion

Sponsored by:  Bria Communities

Alana M. Hill is an international change leadership expert, inspiring professionals to lead change in their lives and their organizations. She is a passionate energy industry veteran who has paved the way for women leaders, with a focus on women of color. Her experience as an engineer and certified Project Management Professional (PMP) in talent development provides real‐world insight into how people and teams can excel, even in the face of adversity. Throughout her career, Alana has led diverse teams and delivered high-impact workshops all over the world! 

With over 20 years of cross-functional leadership and training expertise, Alana helps individuals and organizations accomplish their goals by utilizing sharp analysis, strategic planning, and interpersonal skills development. She helps leaders balance cognitive ability (IQ) and emotional intelligence (EQ) to improve team dynamics and performance. Alana provides her clients with a combination of critical thinking and compassionate leadership, which she labels “Leading Change the Ms. Engineer Way®”. She has proudly served global Fortune 500 corporations, small technology companies, and mission-driven non-profits. Her authenticity and adaptability makes her an asset across the professional spectrum.

Before establishing 2Hill Consulting Services, Alana enjoyed a colorful career with the international technology company Schlumberger advancing from a Field Engineer to a Program Manager. In her tenure with the oilfield services giant, she not only managed multiple technology implementations, but she also learned to drive an 18-wheeler!  Alana holds a B.S. in Petroleum Engineering from Texas A&M University and has been a valued champion for diversity & inclusion.

Sponsored by:  Chartwell Retirement Residences

Alex Mihailidis (TBC):

 He is the CEO and Scientific Director of the AGE-WELL Network of Centres of Excellence, which focuses on the development of new technologies and services for older adults. AVP of International Partnerships and Barbara G. Stymies Research Chair in Rehab Technology at the University of Toronto and Toronto Rehab. He is a Professor in the Department of Occupational Science and Occupational Therapy and in the Institute of Biomaterials and Biomedical Engineering. He has been conducting research in the field of and intelligent systems in health for the past 15 years, with a specific focus on the development of intelligent home systems for elder care.

Michael Chrostowski

Michael Chrostowski, PhD is the Business Development and Industry Relations Manager at AGE-WELL NCE, Canada's technology and aging network. Michael works with researchers, startups and industry partners to help AGE-WELL bring innovations into the lives of older Canadians and caregivers. Michael has spent the last 12 years working in the area of health and technology. During his role as CEO of Sound Options he built partnerships with over 500 hearing clinics across North America, received recognition in the life science and business community, and collaborated with innovative companies and researchers. 

Sara Agvami

As Director of Best Buy Health at Best Buy Canada, Sara Aghvami leads a team committed to enriching older adults’ lives through technology. In her role, Sara develops strategies and business models through partnerships with health care providers, senior living organizations, clinicians, and researchers to drive positive benefits for consumers, businesses and communities. Last year, Sara led the launch of Assured Living, across the Lower Mainland and in GTA, a wellness monitoring solution to enable aging in place for older adults and peace of mind for caregivers.

 With more than 20 years’ experience in retail and leadership, Sara is an expert in technology commercialization, omni channel logistics, service offerings, customer experience, and humanizing processes to gain customers for life.

Rich McAloney

Director of Center for Technology Adoption for Aging in the North

Startup Companies


Novalte

Co-Founder: Michael Cullen

 Incorporating emitto into your residents’ individual care plans allows care providers and caregivers to:
1. Dramatically increase the independence of people with mobility challenges, giving back personal freedom and control 

2. Eliminate the need for caregiver involvement in routine tasks (turning on lights, changing television channels, adjusting hospital beds, opening doors) 

3. Realize new efficiencies in your care workflows so you and your team spend more time on quality connections and personal interactions 

4. Reduce dependency on caregivers reduces the friction and irritation that crops up when people have to wait on staff to perform routine tasks 

5. Eliminate the need for specialized technical skills to manage the system within your organization with our remote support that integrates the smart devices 


 

Welbi
Sponsored by:  Berwick Retirement


Founder: Elizabeth Audette-Bourdeau

 Welbi is a recreation platform revolutionizing senior living communities. Welbi’s assessment tools and real-time analytics help recreation teams gain a deep and holistic understanding of their residents. Combined with their powerful planning tools, their solution allows teams to effectively deliver and evaluate their programming which leads to a more engaged community. 

Welbi also identifies changes in residents’ wellness and habits, allowing staff to do quicker follow-ups and reduce risk of isolation. Lastly, Welbi’s Family Portal allows families to feel more connected and up-to-date with their loved ones. Their solution provides the most valuable insights in the most user-friendly platform on the market.   Welbi is currently saving up to 25 hours of administrative work per month. This allows the recreation teams to spend more time with the residents, engaging them and personalizing their experience, instead of spending their time in their office. We are also deployed all over Canada and are working with small to large corporations, such as Revera


 




Platinum Sponsors

Gold Sponsors

Disclaimer: Conference Disclaimer

Recording:

No part of the BCSLA 2020 Conference & Tradeshow may be recorded, reproduced or transmitted in any form or by any means, electronic or mechanical, including but not limited to video or audio recording, photograph, photocopy or any other information storage or retrieval system known now or in the future, without the explicit written permission of the Conference Organizers. The Conference Organizers reserve the right to record sessions in digital format or otherwise and use these and their content in future events, publications or broadcasts.


Registration:

Conference registration fee

The Conference Organizers have settled on a fixed registration fee for all participants to encourage attendance during the entire conference and to provide the conference financing. The fixed registration fee will be charged regardless of the length of time a participant attends the conference.


Privacy:

By way of registration for BCSLA 2020 Conference & Tradeshow, you irrevocably authorize and grant BC Seniors Living Association (BCSLA) the right to:

  • record me (picture and voice) on photographs, film and/or video tape, for audio and visual production. (the Recording)
  • edit the Recording into a photo gallery / short film / webinar (which may include other recordings and material);
  • use my name and likeness, voice or other information concerning me; and
  • screen or place online (including on social media) the Recording.
  • voluntarily agree and give your consent for BCSLA to display/provide your contact information to the exhibitors

Hereby release BCSLA from any infringement or violation of personal and / or property rights of any sort whatsoever based upon the use of the Recording.
Acknowledge that BCSLA owns and shall own all rights, title and interest (including copyright) in the Recording.
Further acknowledge that BCSLA is not obliged to use the Recording.
Warrant that you have full power to enter into this Release and that the terms of this Release do not in any way conflict with any existing commitment on my part.
You understand you will receive no monies for this Recording.
While under no obligation to do so, BCSLA will consider any reasonable request not to use or to stop using a particular Recording. Such requests should be made in writing to event organizers at info@bcsla.ca
Should you not wish to grant BCSLA these rights, please contact the BCSLA, event organizers at info@bcsla.ca.com at least two weeks prior to the event.

Frequently Asked Questions
Registration will be closed by September 11th, 2020. Payment must be made to BCSLA by September 11th, 2020 to avoid registration cancellation.
Group discounts are: For one (1) Site Member registration ; For two (2) Site Member registrations ; For four (4) Site Member registrations .
Payment can be made online.
Once registration is complete, refunds will not be offered.
Individuals wanting to participate in one session must register for the full conference.
You will need access to an internet - Windows explorer is not recommended.
Registration fees are non refundable.

Registrations are not transferable ( even within the same site).

BCSLA is not responsible for problems beyond our control such as weather conditions,health issues, etc. No refunds will be given in these situations.

Check payments must be received at BCSLA office by September 11th, 2020. If payment has not been received by this date, the registration will be cancelled.

Talk To Us Today!

Platinum Sponsors

Gold Sponsors

Disclaimer: Conference Disclaimer

Recording:

No part of the BCSLA 2020 Conference & Tradeshow may be recorded, reproduced or transmitted in any form or by any means, electronic or mechanical, including but not limited to video or audio recording, photograph, photocopy or any other information storage or retrieval system known now or in the future, without the explicit written permission of the Conference Organizers. The Conference Organizers reserve the right to record sessions in digital format or otherwise and use these and their content in future events, publications or broadcasts.


Registration:

Conference registration fee

The Conference Organizers have settled on a fixed registration fee for all participants to encourage attendance during the entire conference and to provide the conference financing. The fixed registration fee will be charged regardless of the length of time a participant attends the conference.


Privacy:

By way of registration for BCSLA 2020 Conference & Tradeshow, you irrevocably authorize and grant BC Seniors Living Association (BCSLA) the right to:

  • record me (picture and voice) on photographs, film and/or video tape, for audio and visual production. (the Recording)
  • edit the Recording into a photo gallery / short film / webinar (which may include other recordings and material);
  • use my name and likeness, voice or other information concerning me; and
  • screen or place online (including on social media) the Recording.
  • voluntarily agree and give your consent for BCSLA to display/provide your contact information to the exhibitors

Hereby release BCSLA from any infringement or violation of personal and / or property rights of any sort whatsoever based upon the use of the Recording.
Acknowledge that BCSLA owns and shall own all rights, title and interest (including copyright) in the Recording.
Further acknowledge that BCSLA is not obliged to use the Recording.
Warrant that you have full power to enter into this Release and that the terms of this Release do not in any way conflict with any existing commitment on my part.
You understand you will receive no monies for this Recording.
While under no obligation to do so, BCSLA will consider any reasonable request not to use or to stop using a particular Recording. Such requests should be made in writing to event organizers at info@bcsla.ca
Should you not wish to grant BCSLA these rights, please contact the BCSLA, event organizers at info@bcsla.ca.com at least two weeks prior to the event.

Frequently Asked Questions
Registration will be closed by September 11th, 2020. Payment must be made to BCSLA by September 11th, 2020 to avoid registration cancellation.
Group discounts are: For one (1) Site Member registration ; For two (2) Site Member registrations ; For four (4) Site Member registrations .
Payment can be made online.
Once registration is complete, refunds will not be offered.
Individuals wanting to participate in one session must register for the full conference.
You will need access to an internet - Windows explorer is not recommended.
Registration fees are non refundable.

Registrations are not transferable ( even within the same site).

BCSLA is not responsible for problems beyond our control such as weather conditions,health issues, etc. No refunds will be given in these situations.

Check payments must be received at BCSLA office by September 11th, 2020. If payment has not been received by this date, the registration will be cancelled.

Talk To Us Today!

Register