Join us for this year’s exciting two-day virtual event filled with expert speakers
and exclusive networking events. Learn, mingle, and be inspired!


Day 1 - September 20, 2021

8:30am - 9:15am

Explore the Exhibitor Hall

Visit the exhibitor booths, chat with industry experts and access the downloadable contents available at the booth – open all day

9:15am - 9:30am

Welcoming Remarks

Lee Coonfer
CEO BCSLA and Adena Waffle, President BCSLA
9:30am - 10:30am

Taking Flight After a Devastating Year

Dr. Dave Williams

This presentation will explore the process of recovering from tragedy to move forward to thriving once again. Drawing from the experience of NASA’s response to the loss of spacecraft and crew, Dr. Williams will use his knowledge as an astronaut and hospital CEO to discuss the path beyond the current COVID pandemic while caring for ourselves and for our seniors. It is a journey worth taking.

Sponsored by:

10:45am - 11:45am

Aging well: Navigating the “next normal”

Colin Milner
International Council on Active Aging

The coronavirus (COVID-19) pandemic is challenging every aspect of our society. While we do not know what our “next normal” will be, we do know that how we respond to this crisis today could help us move forward and prepare to navigate whatever “normal” becomes. If ever there was a time to focus on optimizing the health and wellness of residents, members and staff in all settings, it is now. To do so, we must redouble our efforts to provide supportive environments. Whether the goal is to build people’s resilience and immune systems or to ensure they get the most out of life, whether in the real and/or virtual world, we must grapple with the question, What’s next for aging well? Join ICAA’s Colin Milner, founder, CEO and active-aging thought-leader, as he delves into areas such as technology, wellness, the built environment and outreach strategies in this stimulating session.

Sponsored by:

11:45am - 12:30pm

Lunch Break + Visit Exhibition Hall

12:30pm - 1:30pm

Mindful Leadership: Maximize Engagement and Thrive in Work and Life

Dr. Susan Baili Haas

Learn to make better choices that result in a healthier, more meaningful, sustainable life. The result? Your people will bring more energy, enthusiasm, and impact to everything they do. In this invigorating and informative presentation, Dr. Susan Biali Haas highlights key daily choices that help you shape a vibrant, healthier life that makes a difference.

You’ll learn how to:

  • Resist external stress and pressures
  • Protect yourself from burnout
  • Prioritize your well-being
  • Harness the power of nutrition
  • Maximize brain health
  • Protect key relationships
  • Make time for what matters most

Sponsored by:

1:45pm - 2:45pm

Making the Leap

Chris Turner
Expert on Sustainability, Climate Change, Cleantech and the Global Energy Transition

The next industrial age, powered by renewable energy and characterized by radical energy efficiency, is already underway.
Chris Turner provides a guided tour of this world of renewed prosperity and reinvigorated community. His boundlessly optimistic overview of the state of the art in sustainability shows how radical shifts to clean systems of energy production and efficient use, next-generation architecture and urban design, and reinvigourated political engagement and community development will enable individuals and business's alike not only to survive but to thrive in the twenty-first century economy.

Sponsored by:

2:45pm - 3:15pm

Coffee Break

3:15pm - 4:15pm

Seal of Approval

Sponsored by:

4:30pm - 5:00pm

Visit Exhibition Hall

5:00pm - 6:00pm

Social Event (Additional Paid Event): Mixology Class

Join us from 5 - 6 pm with a live (virtual) mixologist teaching us how to make two hand-crafted cocktails (non-alcoholic option is available). Tickets are $25 each, and include all of the ingredients you need for this event sent right to your door! – Sign up by September 10th to secure your spot as capacity is limited. If you would like to attend the mixology class but are not registering for the conference, please reach out to Sana at

Sponsored by:

Day 2 - September 21, 2021

8:30am - 9:30am

Visit Exhibition Hall

9:30am - 10:30am

Session Title

Keynote Speaker: Mable Elmore
Parliamentary Secretary
10:45am - 11:45am

LEAP Award and Seal of Approval Recognition

Sponsored by:

11:45am - 12:30pm

Coffee/Lunch Break + Visit Exhibition Hall

12:30pm - 1:30pm

Concurrent Breakout Sessions

Navigating the challenges that the seniors living sector faces have been amplified as a result of COVID-19. How to turn around the downward pressures on occupancy, what to do to keep your employees engaged and how to find new ones and equally as important, how do operators enhance the health and vibrancy of their communities to enhance quality of living for their residents and enhance marketability? These questions and more will be discussed in three distinct break-out sessions where experiences are discussed and best practices shared. We encourage you to participate and to share your thoughts on ideas on the following topics. After all, it’s through discussions such as these, where solutions can be found.

There will be three (3) Break-Out Sessions addressing unique issues. Please attend the session that is of most interest to you and direct your colleagues to attend the others relevant to them.

  1. Session 1 - Rebuilding Community Occupancy Post Covid-19 – Facilitated by Alison Howard, VP Operations, Sienna Senior Living
  2. 2.The Labour Force Challenge – Retaining Existing Employees and Recruiting Staff – Facilitator TBD
  3. 3.Continuing to Create a Healthy, Engaging and Active Environments at Seniors Communities – Facilitator TBD
1:45pm - 2:45pm

Sticky Branding: Get the Community to Choose Your Brand First

Jeremy Miller

2021 is a year of transformation. It’s time to shift from crisis to a comeback. But to do that, you have to build trust and act with purpose. In this interactive session, branding expert Jeremy Miller shares how to connect with residents, staff and the community to choose your brand first.

Sponsored by:

3:00pm - 4:00pm

4 Fundamental Sales Strategies To Help Your Customers Move Forward

Fatima Zaidi

During times of business disruption, such as the current COVID-19 pandemic, demand or perception of your services may vary from the norm. We need to acknowledge the challenges the pandemic has brought to businesses, but work towards making our customers feel safe in a more digitized and virtual economy. With more than 15 years of experience in sales and business development, Fatima has become a master at growing revenues. In this presentation, she takes the audience through 4 Fundamental Sales Strategies to implement during COVID-19 and the importance of Resiliency, Adaptability and Evolution. Whether your sales team is full of newcomers or seasoned experts, this presentation will set your organization on a clear path to success.

4:15pm - 4:30pm

Closing Remarks

Lee Coonfer
CEO BCSLA and Adena Waffle, President BCSLA

Speakers. Networking. Connections.

Create & Collaborate

BCSLA 2021 Conference & Tradeshow: Taking Flight is finally here. Take advantage of forward-thinking keynote speakers, networking with influential attendees, and much more. Register today and join us for a unique and inspiring experience.


Our speakers are at the cutting edge of their particular discipline or industry, and will
share their insights of building exceptional experiences.

Dr. Dave Williams

Record-breaking Astronaut, Aquanaut & Leadership Expert

Mable Elmore

Parliamentary Secretary for Seniors’ Services and Long-Term Care


Our speakers are at the cutting edge of their particular discipline or industry, and
will share their insights of building exceptional experiences.

Colin Milner

International Council on Active Aging

Dr. Susan Biali Haas

Expert in Burnout Prevention, Stress Management and Resilience | Mental Health Advocate

Chris Turner

Expert on Sustainability, Climate Change, Cleantech and the Global Energy Transition

Jeremy Miller

Branding Expert & President of Sticky Branding

Fatima Zaidi

Founder & CEO of Quill for Podcasters, Fast Growth Business Development & Sales Expert


Committed to Excellence




Twitter: @Yardi

Instagram: @Yardi


Working Together


Working Together

Registration will be closed by September 17th, 2021. Payment must be made to BCSLA by September 17th, 2021 to avoid registration cancellation.
Yes. Group discounts are available for: One (1) Site Member registration, Two (2) Site Member registrations and Four (4) Site Member registrations.
Once the registration is complete no refunds will be offered.
No. Individuals wanting to participate in one session must register for the full conference.
No. You will need access to the internet through your internet browser. We recommend using Google Chrome while accessing the virtual platform.
Return to this page and click "Login" in the top header image. In the pop-up, enter the email address used during registration. You will be prompted to create a password upon your first login to the platform.
Yes, like any physical event, you will be able to stop by exhibitor booths, chat with exhibitors, and collect (download) marketing collateral. You will have access to speakers’ shared files and presentations for download. All the benefits of a live event without all the walking!

Contact Us

How Can We help?

Disclaimer: Conference Disclaimer
No part of the BCSLA 2021 Conference & Tradeshow may be recorded, reproduced or transmitted in any form or by any means, electronic or mechanical, including but not limited to video or audio recording, photograph, photocopy or any other information storage or retrieval system known now or in the future, without the explicit written permission of the Conference Organizers. The Conference Organizers reserve the right to record sessions in digital format or otherwise and use these and their content in future events, publications or broadcasts.

Conference registration fee
The Conference Organizers have settled on a fixed registration fee for all participants to encourage attendance during the entire conference and to provide the conference financing. The fixed registration fee will be charged regardless of the length of time a participant attends the conference.

By way of registration for BCSLA 2021 Conference & Tradeshow, you irrevocably authorize and grant BC Seniors Living Association (BCSLA) the right to:
- record me (picture and voice) on photographs, film and/or video tape, for audio and visual production. (the Recording)
- edit the Recording into a photo gallery / short film / webinar (which may include other recordings and material);
- use my name and likeness, voice or other information concerning me; and
- screen or place online (including on social media) the Recording.
- voluntarily agree and give your consent for BCSLA to display/provide your contact information to the exhibitors
Hereby release BCSLA from any infringement or violation of personal and / or property rights of any sort whatsoever based upon the use of the Recording. Acknowledge that BCSLA owns and shall own all rights, title and interest (including copyright) in the Recording.
Further acknowledge that BCSLA is not obliged to use the Recording.
Warrant that you have full power to enter into this Release and that the terms of this Release do not in any way conflict with any existing commitment on my part.
You understand you will receive no monies for this Recording.
While under no obligation to do so, BCSLA will consider any reasonable request not to use or to stop using a particular Recording. Such requests should be made in writing to event organizers at
Should you not wish to grant BCSLA these rights, please contact the BCSLA, event organizers at at least two weeks prior to the event.